Privacy Policy

Kerama Group BV, located at Braillestraat 10 2652XV Berkel en Rodenrijs Netherlands, is responsible for the processing of personal data as described in this privacy statement.

Contact details:

Braillestraat 10 2652XV Berkel en Rodenrijs Netherlands

+31174 788 350

Donovan Burk is the Data Protection Officer of Kerama Group BV. He/she can be reached via info@keramagroup.nl

Personal data we process

Kerama Group BV processes your personal data because you use our services and/or because you provide it to us. Below is an overview of the personal data we process:

  • First and last name
  • Gender
  • Address details
  • Phone number
  • Email address
  • IP address
  • Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
  • Location data
  • Information about your activities on our website
  • Information about your browsing behavior across different websites (for example, because this company is part of an advertising network)
  • List of customer contact details via an app
  • Internet browser and device type

Personal data we process

Kerama Group BV does not process personal data because no personal data can be left on our site. We also do not use social media plugins.

Special and/or sensitive personal data we process

Kerama Group BV processes the following special and/or sensitive personal data about you:

  • creditworthiness check At Kerama Group BV, it is possible to pay afterwards for the products you purchase. To make this possible and to protect you and ourselves against misuse, we have your creditworthiness checked. We do this by providing the necessary personal data (including your address details) to a creditworthiness assessor [name & possibly address details of assessor], who may use this data only for this purpose.
  • Genetic data

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors who are under 16 years of age, unless they have permission from parents or guardian. However, we cannot check if a visitor is over 16. We encourage parents to be involved in the online activities of their children, to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at info@keramagroup.nl, and we will delete this information.

For what purpose and on what basis we process personal data

Kerama Group BV processes your personal data for the following purposes:

  • Processing your payment
  • Sending our newsletter and/or advertising brochure
  • To be able to call or email you if this is necessary to perform our services
  • To inform you about changes to our services and products
  • To allow you to create an account
  • To deliver goods and services to you
  • Kerama Group BV analyzes your behavior on the website to improve the website and to tailor the range of products and services to your preferences.
  • Kerama Group BV tracks your browsing behavior across different websites with which we tailor our products and services to your needs.

Automated decision-making

Kerama Group BV makes #responsibility decisions based on automated processing about matters that can have (significant) consequences for individuals. These are decisions made by computer programs or systems, without human intervention (for example, a Kerama Group BV employee). Kerama Group BV uses the following computer programs or systems: #use_explanation

How long we retain personal data

Kerama Group BV does not store your personal data longer than strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data: #retention_period

Sharing personal data with third parties

Kerama Group BV shares your personal data with various third parties if this is necessary for executing the agreement and to comply with any legal obligation. With companies that process your data on our behalf, we enter into a processor agreement to ensure the same level of security and confidentiality of your data. Kerama Group BV remains responsible for these processing operations. Additionally, Kerama Group BV provides your personal data to other third parties. We only do this with your explicit consent. [add a table here with: the category the third party belongs to, name and jurisdiction, purpose and which data.]

Sharing personal data with third parties

Kerama Group BV only provides data to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use

Kerama Group BV only uses technical and functional cookies, and analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone during your first visit to this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via your browser settings.

Cookies, or similar techniques, that we use

Kerama Group BV uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone during your first visit to this website. Kerama Group BV uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work well and to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements. During your first visit to our website, we already informed you about these cookies and asked permission for their placement. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via your browser settings. See for an explanation: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Cookies, or similar techniques, that we use

Kerama Group BV does not use cookies or similar techniques.

View, modify or delete data

You have the right to view, correct or delete your personal data. You can do this yourself through the personal settings of your account. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization named by you. If you wish to exercise your right of objection and/or right to data portability or have other questions/comments about data processing, please send a specific request to info@keramagroup.nl. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. Kerama Group BV will respond to your request as quickly as possible, but in any case within four weeks. Kerama Group BV would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by Kerama Group BV and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file

to you or another organization named by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@keramagroup.nl. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond as quickly as possible, but within four weeks, to your request. Kerama Group BV would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

Kerama Group BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@keramagroup.nl

How we protect personal data

Kerama Group BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@keramagroup.nl. Kerama Group BV has taken the following measures to protect your personal data: [add any other measures you take here]

  • Security software, such as a virus scanner and firewall.